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Good experience, but bad result |
May 24, 2017 |
Reviewer:
Thomas Kiser from Aurora, IL United States
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I can't knock my experience with your website. But, I ordered a cable, to connect my generators to my 50 amp twist connector. It was not until it arrived that I realized I had ordered the 30 amp connection. Upon reviewing my paperwork I see that you do not take back generators, parts or accessories for generators. This information was not hidden from me, but it did not occur to me that a cable would not be returnable; perhaps if it had I would have checked more closely. So, in the end, I give you top marks. But, at the same time, I can't be happy that I am now the owner of a $115 loss. To be fair, not sure what more you could have done. Perhaps a modal dialog box pop-up on ordering that says "This is a non-returnable item, please ensure you have ordered the part you need". It is possible you did exactly that and I just flipped right on by it. :-(
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